Terms of Service
Effective Date: June 1, 2025
Last Modified: June 5, 2025
1. Acceptance of the Terms of Service
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and StoryThread, LLC (“StoryThread,” “we,” “us,” or “our”) and govern your access to and use of the StoryThread mobile application (the “App”), our websites, and any other digital services or properties that link to or reference these Terms (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.
The Services are intended for individuals who are at least 13 years old and reside in the United States or its territories. By using the Services, you represent and warrant that you meet these eligibility requirements and have the legal capacity and authority to enter into a binding agreement with StoryThread.
Please review our Privacy Policy to understand how we collect, use, and share your information in connection with your use of the Services.
**NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE IN SECTION 22 THAT AFFECTS YOUR RIGHTS. PLEASE REVIEW IT CAREFULLY.**
2. Description of the Services
StoryThread provides users with the ability to become storytellers by creating and sharing personalized stories with family and friends, and by inviting others to collaborate in the development of those stories (each, a “Story”).
By using the Services, you represent and warrant that you are authorized to use the Services and, if applicable, to order or initiate Services on behalf of yourself or any entity you represent.
3. Changes to the Terms of Service
We reserve the right to modify or update these Terms at any time in our sole discretion. When we make changes, we will revise the “Last Updated” date at the top of this page and may provide additional notice (such as a banner, pop-up, or email notification) as required by applicable law.
All changes are effective immediately upon posting unless otherwise specified. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.
Changes to the arbitration or dispute resolution provisions will not apply to any disputes for which the parties have actual notice prior to the date the changes are posted.
4. Accessing the Services and Account Security
We reserve the right to withdraw or modify the Services, or any part thereof, in our sole discretion without notice. We are not liable if any part of the Services becomes unavailable at any time or for any period. The availability of the Services may depend on third-party applications or services that we use or that you provide.
You are responsible for:
- Making all necessary arrangements to access the Services.
- Ensuring that all persons who access the Services through your internet connection or account are aware of these Terms and our Privacy Policy and comply with them.
To access certain features of the Services, you may be required to register and provide certain information. You agree that all information you provide is accurate, current, and complete, and that you are authorized to provide such information. Your use of the Services and any information you submit is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with that policy.
5. Mobile Device Access
If you access the Services through a mobile device, please be aware that your wireless service carrier’s standard charges, data rates, and other fees may apply. Downloading, installing, or using certain mobile services or applications may be prohibited or restricted by your carrier, and not all mobile services or applications may be compatible with all carriers or devices. You are solely responsible for any such charges or limitations.
6. Intellectual Property Rights
The Services and all content, features, and functionality therein—including but not limited to text, software, images, video, audio, design, and layout—are owned by StoryThread, LLC, its licensors, or other content providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services, except as follows:
- Your device may temporarily store copies of materials in RAM incidental to your accessing and viewing them.
- You may store files automatically cached by your browser for display enhancement.
- You may print or download one copy of a reasonable number of pages for your personal, non-commercial use, provided you do not modify the materials or remove any copyright, trademark, or proprietary notices.
You must not:
- Modify copies of any materials from the Services.
- Delete or alter any copyright, trademark, or other proprietary rights notices.
If you breach these Terms, your right to use the Services will terminate immediately, and you must return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content is transferred to you, and all rights not expressly granted are reserved by StoryThread.
7. Trademarks
The name “StoryThread,” the StoryThread logo, and all related names, logos, product and service names, designs, and slogans are trademarks of StoryThread, LLC or its affiliates or licensors. You may not use such marks without the prior written permission of StoryThread. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
8. Third-Party Services Disclaimer
Our Services may integrate with or rely on third-party services, including but not limited to cloud storage providers, analytics platforms, and payment processors. We do not control and are not responsible for the content, functionality, or practices of any third-party services. Your use of such services is subject to the terms and conditions and privacy policies of the respective third parties. We encourage you to review those policies before using any third-party services.
9. Children’s Online Privacy Protection Act (COPPA) Compliance
Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. By using the Services, you represent and warrant that you are at least 13 years of age or older and of legal age to form a binding contract. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. Electronic Communications Consent
By using our Services, you consent to receive communications from us electronically, including but not limited to emails, in-app messages, and notifications. These communications may include notices about your account, legal disclosures, and other information related to your use of the Services. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
11. Prohibited Uses
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
· In any way that violates any applicable federal, state, local, or international law or regulation, including, without limitation, laws governing the export of data or software to and from the United States or other countries.
· For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content or soliciting personal information.
· To transmit or procure the sending of any advertising or promotional material without our prior written consent, including “junk mail,” “chain letters,” “spam,” “social media,” or any other similar solicitation.
· To impersonate or attempt to impersonate StoryThread, a StoryThread employee or agent, another user, or any other person or entity, including by using email addresses or screen names associated with any of the foregoing.
· To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm StoryThread or users of the Services or expose them to liability.
12. Additional Prohibited Uses
In addition to the prohibited uses listed above, you agree not to:
· Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of the Services, including their ability to engage in real-time activities.
· Abuse the Services by making excessive or unreasonable requests that are not related to the legitimate use or purchase of StoryThread Services, including any activity that places an unreasonable load on our infrastructure.
· Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any material on the Services.
· Use any manual process to monitor or copy any material on the Services, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
· Use any device, software, or routine that interferes with the proper functioning of the Services.
· Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
· Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
· Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
· Otherwise attempt to interfere with the proper working of the Services.
Engaging in any prohibited use may result in the immediate termination of your access to the Services.
13. User Contributions
The Services may include interactive features such as message boards, chat rooms, personal profiles, forums, bulletin boards, and other areas where users can post, submit, publish, display, or transmit content or materials (collectively, “User Contributions”).
All User Contributions must comply with the Content Standards set forth in these Terms.
By posting User Contributions through the Services, you grant StoryThread, its affiliates, service providers, and their respective licensees, successors, and assigns a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, perform, display, distribute, and otherwise disclose your User Contributions for any purpose consistent with your account settings.
You represent and warrant that:
· You own or control all rights in and to your User Contributions and have the right to grant the license described above.
· All of your User Contributions comply with these Terms.
You acknowledge and agree that you are solely responsible for your User Contributions, including their legality, reliability, accuracy, and appropriateness. StoryThread is not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Services.
14. Monitoring and Enforcement; Termination
We reserve the right to:
· Take any action we deem necessary or appropriate in our sole discretion if we believe a user’s conduct violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Services or the public, or could create liability for StoryThread.
· Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
· Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services.
**YOU WAIVE AND HOLD HARMLESS STORYTHREAD LLC AND ITS AFFILIATES, LICENSEES, SERVICE PROVIDERS, AND CONTRACTORS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY STORYTHREAD AND ANY OF THE FOREGOING PARTIES DURING, OR AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER STORYTHREAD OR LAW ENFORCEMENT AUTHORITIES.**
We do not undertake to review all material before it is posted on the Services and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
15. Content Standards
These content standards apply to all User Contributions and use of Interactive Services. User Contributions must comply with all applicable federal, state, local, and international laws and regulations.
Without limiting the foregoing, User Contributions must not:
· Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
· Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
· Infringe any patent, trademark, trade secret, copyright, or other intellectual property or proprietary rights of any other person.
· Violate the legal rights (including rights of publicity and privacy) of others or contain any material that could give rise to civil or criminal liability under applicable laws or regulations.
· Be likely to deceive any person.
· Promote any illegal activity, or advocate, promote, or assist any unlawful act.
· Cause annoyance, inconvenience, or needless anxiety, or be likely to upset, embarrass, alarm, or annoy any other person.
· Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
· Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
· Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
· Otherwise conflict with these Terms or our Privacy Policy.
16. Reliance on Information Posted
The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any of its contents.
17. Changes to the Services
We may update the content on the Services from time to time, but its content is not necessarily complete or up to date. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.
18. Information About You and Your Visits to the Services
All information we collect through the Services is subject to our Privacy Policy. By using the Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
19. Links from the Services
The Services may contain links to third-party websites or resources, including advertisements, banner ads, and sponsored links. These links are provided for your convenience only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you choose to access any third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
20. Geographic Restrictions
The Services are operated by StoryThread from the State of Ohio, United States. We provide the Services for use only by individuals located in the United States. We make no claims that the Services or any of its content is accessible or appropriate outside of the United States. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
21. Disclaimer of Warranties
You understand and agree that we cannot and do not guarantee or warrant that files available for downloading from the internet or through the Services will be free of viruses, malware, or other harmful code. You are solely responsible for implementing adequate procedures and safeguards to satisfy your particular requirements for antivirus protection, data accuracy, and data recovery.
TO THE FULLEST EXTENT PERMITTED BY LAW, STORYTHREAD LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE (DDoS) ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR ANY ITEMS OBTAINED THROUGH THE SERVICES, OR DUE TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SERVICES OR ON ANY WEBSITE LINKED TO IT.
This disclaimer does not affect any warranties that cannot be excluded or limited under applicable law.
22. Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, you acknowledge and agree that the entire risk arising out of your use of the Services and any purchase of StoryThread Services remains solely with you.
Neither StoryThread, LLC, nor any party involved in creating, producing, or delivering the Services shall be liable for any indirect, incidental, special, exemplary, or consequential damages, including but not limited to loss of profits, data, goodwill, service interruption, computer damage or system failure, or the cost of substitute services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with:
· These Terms,
· The use of or inability to use the Services or StoryThread Services,
· The inability to access or use a profile or any profile content,
whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not StoryThread, LLC has been advised of the possibility of such damages, even if any limited remedy fails of its essential purpose.
In no event shall StoryThread’s total liability exceed the greater of: (a) the total amount you have paid to StoryThread, LLC for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100).
These limitations are fundamental elements of the agreement between you and StoryThread, LLC. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
This limitation does not apply to liability resulting from our gross negligence or willful misconduct, or for death or bodily injury caused by products you purchase through the Services.
23. Indemnification
You agree to defend, indemnify, and hold harmless StoryThread, LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
· Your violation of these Terms,
· Your use of the Services,
· Your User Contributions,
· Any use of the Services’ content, products, or services other than as expressly authorized in these Terms,
· Your use of any information obtained from the Services.
24. Force Majeure Clause
We shall not be held liable for any failure or delay in performance of our obligations under these Terms due to events beyond our reasonable control. Such events include, but are not limited to, acts of God, natural disasters, war, terrorism, labor disputes, internet outages, power failures, and governmental actions. In such cases, our obligations will be suspended for the duration of the event.
25. Governing Law and Jurisdiction
All matters relating to the Services and these Terms, including any dispute or claim arising out of or related to them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal or state courts located in Hamilton County, Ohio. However, we retain the right to bring any suit, action, or proceeding against you in your country of residence or any other relevant jurisdiction.
You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
26. Arbitration
At StoryThread’s sole discretion, it may require you to submit any disputes arising out of or relating to these Terms or your use of the Services—including disputes regarding interpretation, violation, invalidity, non-performance, or termination—to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association (AAA), applying the laws of the State of Ohio.
You agree that any such arbitration shall be conducted on an individual basis and not as part of a class, consolidated, or representative action.
27. Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.
28. Waiver and Severability
No waiver by StoryThread of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure of StoryThread to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect.
29. Entire Agreement
These Terms, together with our Privacy Policy, constitute the sole and entire agreement between you and StoryThread regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
30. Your Comments and Concerns
These Services are operated by StoryThread, LLC, 300 E-Business Way, Suite 200, Cincinnati, OH 45241.
All other feedback, comments, requests for technical support, and other communications relating to the Services should be directed to: support@mystorythread.com.